Contact centres

Data verification for contact centres

Put more live, callable and compliant numbers in front of your agents, and stop paying for the rest.

The problem

Agent time is your biggest cost, and dead numbers waste it. Every call to a number that no longer exists is paid time with no chance of a conversation.

Bought data makes it worse. Recycled lists arrive cleaned enough to pass a format check, then connect at a fraction of the rate you were promised.

Calling TPS and CTPS registered numbers without consent puts compliance risk on top of the waste.

What contact centres get from Provero

More conversations per agent hour

HLR shows which mobiles are live before the dialler reaches them.

Compliant calling lists

TPS/CTPS screening flags registered numbers so they are suppressed before marketing calls.

Better data suppliers

Audit bought files before you rely on them, and stop paying for lists that fall short.

Safer inbound account changes

Check SIM swap and subscriber match before agents act on a caller's request to change account details.

Solutions for contact centres

Clean every list before it hits the dialler, and know what your suppliers are selling you.

Bulk and API

Data cleansing

Clean every calling list before it reaches the dialler, with registered numbers screened out.

See how it works → Bulk

Source audit

Find out whether a supplier's calling file is worth what you paid before you buy more.

See how it works → Real-time

Form verification

Verify inbound enquiries before they are queued for a call back.

See how it works → Real-time

Account protection

Check the number before agents act on a request to change account details.

See how it works →

Contact centres FAQ

How fast can a calling list be cleaned?

A typical 100,000-record HLR file completes in about 15 minutes through bulk upload, with no integration needed.

Does TPS/CTPS screening cover both registers?

Yes. Each UK number is checked against both the TPS and CTPS registers.

Can the checks run inside our dialler or CRM?

Yes. Every check is available by API, so lists can be cleaned automatically before each campaign.

How do I know whether a supplier's file is worth buying?

Run a source audit on a sample. It shows how much of the file can be reached, what needs suppressing, whether the details hold together and whether the data shows signs of being recycled.

Find out how much of your calling list is live

Run a free check now. Create an account for free credits and upload a sample of your next calling list.

Run a free check or create a free account →